Careers at Santas Choice

Customer Service Team - Bilingual Representative:  Posted August 16 2017

ABOUT SANTAS CHOICE INC:

Santas Choice has been delivering stress free holidays across Canada since 2002. We provide a great range of groceries and gifts for Christmas & Summer to thousands of families across Canada, based on flexible payment schedules to suit any budget. We pride ourselves on listening to our customers. We offer a casual and fun work environment and the opportunity to make an amazing contribution to the growth of our company and support of our customers.

POSITION SUMMARY:

Located in the Oakville Industrial area, the Bilingual Agent shall make and/or receive telephone calls to make sales, place orders, manage customer’s payments while providing the customer with the best Customer Service Experience. The Bilingual Agent is expected to meet and/or exceed established sales targets.  Full training is provided and paid for upon completion. 

QUALIFICATIONS:

·        Must speak fluently in both French and English

·        Must be able to read and write in French and English (translations from English to French-vice versa)

·        Place and/or receive calls to/from existing customer base

·        Provide exceptional sales and customer service levels

·        Strong professional selling skills is a MUST, proven sales record

·        Minimum1 year Customer Service experience

·        Computer literate – strong keyboarding skills, Windows navigation, MS Applications

·        Energy, drive, sense of urgency and results oriented

·        Strong multi-tasking, negotiation and decision making skills

·        Must be flexible to work shifts between the hours of 9am – 9pm Monday through Friday and some Saturday’s(hours subject to change during delivery seasons)

·        Assumes other duties as assigned by the Customer Services Manager

EDUCATION:

Minimum OSSD Diploma

Paid training upon completion

If you are interested in capitalizing on this exciting opportunity, please submit your resume to: jobs@santaschoice.ca or fax to 1-877-323-3983